Frequently Asked Questions
About our coffee
Where are your coffee beans grown?
Our coffee is 100% grown in the Philippines, by farmers we closely work with. You may check our product page for specific information on where the coffee plant was grown prior to being roasted.
Where do you roast your coffee?
We roast our coffee ourselves, in a micro-roastery in Berlin, Germany. By roasting in very small batches, we make sure to bring out the flavour and aroma of Philippine coffee.
What's the best way to store my coffee?
The best way to store coffee is to leave it tightly sealed in its original packaging, in a dry place away from direct sunlight. Our bags are designed to protect the coffee from sunlight or moisture. They are also resealable with an aroma valve, so that your coffee's aroma and freshness can be maintained.
When was my coffee roasted? Until when can I drink my coffee?
The roast date is at the back of your coffee bag. We recommend that you consume the coffee within 6 months of the roast date, so that we can assure you of the best taste, aroma, and quality.
Is your coffee sustainably sourced and produced?
Yes, definitely. You may read more aboutOur Sustainability Commitment here.
I don't know which coffee to try first. Which one do you recommend?
We've prepared a Coffee Guide for you, to help you choose the right coffee based on your preferences and preferred brewing method.
Orders, Order Changes and Returns
How can I change or cancel an order?
Please email us at firstname.lastname@example.org and we'll be glad to help you! Please note that we reserve the right to refuse some changes, depending on your concern
My coffee doesn't seem to have been delivered properly. What do I do?
We try to ensure that the quality of the bag and coffee is intact during shipment. However, if you notice that your order isn't right, simply send us an email (with photos please!) and we'll sort things out as soon as possible.
Can I return the coffee I've ordered?
You have the right to return orders within 48 hours of receiving the coffee. We reserve the right to refuse refunds based on our investigation.
Please refer to our Refunds and Returns policy for more information.
What payment methods do you accept?
We accept Apple Pay, Google Pay, Visa and Mastercard credit card payments, PayPal, ShopPay, Sofort Bank Überweisung, and Bank Transfers.
During pop-ups and scheduled shopping sessions, cash and EC payments are accepted.
I want to place a bulk order. How do I do it?
When you order 10 bags or more, that is considered a bulk order. In that case, feel free to email us directly at email@example.com and we can coordinate the orders, payments, and shipment directly.
Shipping and Delivery
Which countries do you deliver to?
We ship to Germany, Austria, Luxembourg, the Netherlands, Finland, Portugal, Spain, Sweden, Ireland, Belgium, France, Switzerland, the United Kingdom.
For shipping costs, please refer to our Shipping Policy.
We are working towards shipping to all EU countries, so stay tuned. We recommend you to sign up for our newsletter to get the latest updates on Kape de Filipina.
Do you allow pick-ups?
Yes, we do! Just select "Pick Up" as your Delivery Method. Our Pick Up hours are from 10:00-17:00 from Mondays to Fridays.
How soon after placing an order can I expect to receive my coffee?
We ship out all orders on Mondays and Thursdays. After sending out your order, you could expect to receive the package within 2-3 business days (for Germany) and 4-7 business days (outside Germany).
Which courier do you ship with?
We ship all orders within Germany via DPD or DHL. For international orders, they are shipped via UPS or DPD.
I have not received my order. Where is it?
When we ship your order, you will receive a tracking link via email. If you need further assistance, feel free to email us at firstname.lastname@example.org and we'll be happy to help you!
My tracking does not update, what can I do?
It usually takes DHL and DPD 12-24 hours to update tracking information on their website, so we would appreciate some patience.
In any case, you can write us an email at email@example.com and we can help you track your package.
How can I redeem a coupon code or gift card?
Every coupon and gift card comes with a unique code that you should enter on the checkout page. It will then automatically apply the discount or amount. If that doesn't work, simply write to us and we'll try to solve it for you.
Can I purchase gift cards for my family and friends?
Yes, definitely. We're sure your family and friends would love to receive unique-tasting coffee! You may purchase digital gift cards in the following denominations: 10 EUR, 25 EUR, 50 EUR, or 100 EUR.
I want to print the gift card I purchased. Do I receive a PDF file?
You automatically receive the digital gift card with a unique code via e-mail. If you would like to send it as a gift, you have two options:
- Forward the e-mail with the unique code to your loved one.
- Send us an e-mail to request for a printable gift card. Please note that since all gift card codes are unique and encrypted, you will need to add the code manually to the PDF file we will share.
My coupon code no longer works, what can I do?
Each code is only redeemable once. If you are unsure if you've used your voucher, contact us at firstname.lastname@example.org and we'll check it for you.
What advantages do I have as a newsletter subscriber?
Newsletters allow you to have first dibs on our newest coffee products, promotions, and relevant information about our coffee! We will never spam you, we promise!
How can I unsubscribe from the newsletter?
At the bottom of every newsletter, you will find the "Unsubscribe" button. Click on this and you will automatically be removed from our mailing list.